Refund policy

We accept eligible return and exchange requests within 30 days after delivery.

Return Eligibility

For change-of-mind returns, items must be unused, clean, undamaged and complete, including all pieces supplied with the product. Please retain the original packaging where possible.

An order number or other proof of purchase is required.

These conditions do not restrict your rights concerning items that arrive damaged, defective or different from what you ordered.

Free Return Shipping

Return shipping is free for approved returns within the United States. We will provide a prepaid return shipping label and instructions.

We do not charge a restocking fee.

How to Request a Return

Email support@leafelmere.com with:

• Your order number.
• The item you would like to return.
• The reason for your request.
• Photos, when relevant to a damaged, defective or incorrect item.

Please contact us before sending anything back. We will confirm the appropriate return address and provide shipping instructions. Our business address is not an automatic authorization to send a return.

Exchanges

Eligible exchanges are available within the same 30-day period, subject to stock availability.

We cover the return shipping and the standard shipping of the replacement item within the United States. If the requested replacement is unavailable, we will discuss an alternative or refund with you.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 10 business days.

Your bank or payment provider may need additional time to post the refund.

For change-of-mind returns, any original outbound shipping charge is not refunded. We do not deduct an outbound shipping charge from orders that originally qualified for free shipping.

If we supplied a damaged, defective or incorrect item, we will cover the necessary return shipping and refund any applicable original shipping charge when a refund is the agreed resolution.

Damaged, Defective or Incorrect Items

Please contact us as soon as you discover a problem. Include your order number and a description of the issue. Photos can help us investigate.

The unused-item condition does not apply where reasonable use was necessary to discover a defect. Nothing in this policy limits rights available under applicable law.

Order Cancellations

Contact us promptly if you wish to cancel an order. Orders that have not been dispatched may be canceled for a full refund.

Once an order has been dispatched, cancellation may no longer be possible. You may request a return after delivery under this policy.

Contact

Email: support@leafelmere.com
Phone: +1 (605) 215-2006
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time (PT), excluding U.S. public holidays.