FAQ

Frequently Asked Questions

Where do you ship?
We currently ship within the United States.

How much does shipping cost?
Standard shipping is $3 for orders below $50 and free for orders of $50 or more. The threshold is based on the merchandise subtotal after discounts and before taxes.

When will my order arrive?
Processing takes 1–2 business days. Standard shipping is estimated at 5–8 business days after dispatch, giving an estimated total of 6–10 business days. Weekends and U.S. public holidays are excluded.

How can I track my order?
Check your shipping confirmation email for tracking information when available. Contact support@leafelmere.com if you need help locating an update.

Can I cancel or change an order?
Contact us promptly. We will try to help before dispatch. Changes and cancellations may not be possible once the order has shipped.

Do you accept returns?
Eligible return requests are accepted within 30 days after delivery. Change-of-mind returns must be unused, clean, undamaged and complete. See our Return & Refund Policy for full details.

Are returns and exchanges free?
We cover shipping for approved returns and exchanges within the United States. There is no restocking fee.

What if my item arrives damaged or incorrect?
Contact us with your order number and a description of the problem. Photos can help us investigate and arrange a suitable resolution.

Are clay and finished pottery included?
Only items expressly listed in the product description are included. Clay, finished pottery and other scene props are not included unless specifically stated.

Are these tools intended for children or food preparation?
Our tools are intended for adult craft use. Do not use them for food preparation, ovens or kilns unless the product description expressly confirms that suitability.

How do I contact you?
Email support@leafelmere.com or call +1 (605) 215-2006, Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time (PT), excluding U.S. public holidays.